Case Study:
Implementation of Cloud-Based EMR to Increase Efficiency & Standardize Clinical Operations
THE OPPORTUNITY
A large multi-office medical practice was quickly outgrowing their current EMR, experiencing frequent outages and system slowness.
THE ASK
Implement a new EMR for 150 providers across 40 locations, and three states.
THE PROCESS
-
Created a comprehensive project plan with input from cross-functional teams accounting for departmental impacts
-
Executed data conversion from legacy system
-
Redesigned back-office workflows to leverage new technology and achieve the highest level of efficiency
-
Assessed readiness for change, identified supporters, and included resisters in the planning process to increase buy-in
-
Assigned offices to cohorts and planned offsite training sessions supported by EMR vendor
-
Created onsite support teams for go-live
-
Reduced schedules for providers during go-live to allow time for learning
AT A GLANCE
CHALLANGES & RISKS
-
Resistance to Change
-
Data Loss
-
Disruption to Offices
BENEFITS
-
Improved Service Level
-
Set up for Scale
-
Operational Efficiency
-
Minimal Downtime
-
Provider Satisfaction
THE OUTCOME
The implementation was seamless and offices went live with minimal impact and downtime. The project was originally scheduled to take 11 months but was successfully executed in seven.
Provider feedback included:
-
Less time to complete a visit note
-
Less time spent in office after hours
-
Minimal disruption to patient hours
Denials due to coding errors were reduced by 2.5%.
This success is a story the EMR vendor, Modernizing Medicine, shares often in various healthcare publications. Read more about this achievement here.
KELLY POOLE BSN, RN
The Improvement Space was created to help fellow healthcare leaders achieve success for employees, providers, and patients through process improvement, efficiency and scale.